Basic Information

Territory National

Job ID 14213


Company: Ashfield Healthcare
Position: Customer Relationships Partner
Location:  Ashby de la Zouch
Vacancy Type:  Fixed Term
Salary:  Competitive

An opportunity has arisen for a new to industry professional to work in our energetic and fast paced Digital Hub. You will be utilising digital technologies to arrange and book appointments with healthcare professionals on behalf of medical representatives. 

This role forms an essential part of our Digital Engagement Solutions offering for our clients.

Key Responsibilities

  • Make outbound calls to target accounts and book appointments with key stakeholders
  • Work in partnership with field teams to maximise customer reach
  • Input and update accurate CRM activity
  • Achieve call parameters and targets set by Ashfield and the client
  • Understand and remain updated on the NHS and other relevant authority bodies   
  • Provide the Business Manager with accurate and timely weekly/monthly activity data
  • Liaise with all relevant personnel within Ashfield Healthcare Limited and the client company
  • Adhere to all Ashfield Healthcare minimum standards and SOP’s
  • Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines
  • To contribute positively to the sales team and broader account team you work within

Essential Skills

·     Degree level education (or equivalent, ideally Science based)

  • Excellent customer service and telephone manner, clear communication skills, both verbal and written.  
  • A real desire and commitment to consistently over achieve any requirements of the role
  • To build rapport quickly and then capitalise upon the forming relationship is an essential requirement for this role, coupled with the desire to deliver on behalf of Ashfield and the Client
  • Working knowledge of the NHS environment
  • Demonstrated ability to:
    • be self-motivated
    • Demonstrates a focused approach to work and results
    • Takes ownership and pride in accountability
    • plan and organise time effectively
    • achieve sales success
  • Evidence of being able to work in a flexible way to manage shifting priorities
  • Digitally competent and empowered


Ashfield is a fast-paced place to work where you will be highly valued. We’ll give you all the support, training and encouragement you need to deliver first-class results for our clients. With an international reach and great support, the opportunities here are wide and diverse. It’s our people that have made us successful, and we are committed to our values.

Quality, Partnership, Ingenuity, Expertise and Energy.

If you would like to be considered for this exciting opportunity please select "APPLY NOW" below.

Please note if you have not heard from a member of the recruitment department within 7 days your application has been unsuccessful at this stage.

Thank you for your interest in Ashfield