Basic Information

Job ID 16338

Description

Role Title: Clinical Account Manager – Infusion Technology
Department: Infusion Technology
Division: Sales and Marketing
Location: Field Based
Reports to: Senior Clinical Account Manager


Role Purpose
Reporting to the Senior Clinical Account Manager the main job purpose of this position is to design, co-ordinate and deliver the clinical training of health care professionals in Infusion Technology products to support sales. To manage contracted accounts to ensure profitable contracts are maintained and renewed. A key measure will be the use of infusion sets through the effective and efficient implementation projects.

Main Accountabilities
1. To design appropriate and consistent teaching/training programmes for delivery of clinical training to Infusion Technology customers. This will include the development and agreement of the learning agreement with the customer.
2. To monitor, measure and adapt teaching/training programmes for maximum effectiveness to ensure learning has been achieved by health care professionals.
3. To coordinate the Infusion Device Trainers activity to deliver the nurse
training.
4. To manage the agreed budget for implementations.
5. To conduct pre-purchase clinical presentations and product evaluations.
6. To develop network of contacts relevant to Infusion Technology to promote
products and maximise sales opportunities.
7. To participate in national and local professional meetings, workshops, internal and external presentations to promote Infusion Technology products to health care professionals.
8. Day to day management of Contracted accounts liaising with the Business Development Manager
9. To provide clinical support and expertise with troubleshooting in problem accounts.
10. To handle any customer comments/complaints professionally at all times.
11. To represent the company in a professional manner at all times to maintain a
high level of customer confidence.
12. To lead by example.

Product Training Responsibility
Agilia, Orchestra ranges, including TIVA TCI, PCA and Conox

Expenditure Responsibilities
N/A

Authority
N/A

Performance Measurement
Performance will be monitored on Main Accountabilities and the uptake of sets in line
with agreed targets.

Experience and Skills
• Experience in managing and delivering clinical training
• Excellent communication skills – needs to communicate clearly and concisely with personnel at all levels internally and externally.
• Problem solving – needs to be able to interpret the requirements of different customers and deliver training accordingly.
• Team Work – needs to work closely with both Sales and Marketing Manager and Account Managers.
• Self directed and self motivated – needs to plan and organise self in order to
meet objectives of role. Must be able to work on own initiative and establish own methods of supporting self and others. Application of Knowledge – needs to be able to apply clinical expertise to a variety of situations.
• Excellent presentation and training skills – needs to be able to train and teach a variety of health care professionals with differing learning styles on Infusion Technology product range.
• Time Management – needs to be able to have ability to manage time, priorities and organise workload efficiently to meet needs of customer and self.
• Demonstrated ability to work collaboratively as a member of a cross functional team
• Willingness to travel 25-30% of the time

Qualifications
• Qualification in Nursing Registered nurse or equivalent

Special Considerations
This profile is intended as a basic outline of the role and may be subject to revision
or change.

Background

Ashfield is a fast-paced place to work where you will be highly valued. We will give you all the support, training and encouragement you need to deliver first-class results for our clients. With an international reach and great support, the opportunities here are wide and diverse.

It is our people that have made us successful, and we are committed to our values: Quality, Partnership, Ingenuity, Expertise and Energy.

Ashfield Engage UK is an equal opportunity employer. Employment at Ashfield Engage will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, nationality, ethnic or national origin, disability, age, pregnancy

Please note if you have not heard from a member of the resourcing department within 7 days your application has been unsuccessful at this stage.

Thank you for your interest in Ashfield.