Basic Information

Job ID 15241

Description

Company: Ashfield Healthcare

Position: Customer Success Specialist

Location:  Ashby de la Zouch

Salary:  Competitive


We are pleased to be working in partnership with an exciting company within the Scientific remit to recruit a Customer Success Specialist to utilise digital technologies in order to promote and account manage products and services to professionals within the pharmaceutical industry. This role is an essential part of our Digital Engagement Solutions offering to our clients.


Key Responsibilities:

  • Outbound and inbound interactions  with Pharmaceutical Professionals in order to support the use of key services
  • To conduct support based  interactions on behalf of our client utilising appropriate digital platforms for engagement
  • Pro active account planning, maximising potential ROI of time for each client
  • Deliver high quality interactions  
  • Promote Company brand to key clients, developing advocacy and influence across assigned accounts supporting client engagement and contract renewals
  • Educate pharmaceutical professionals around the core products/services
  • Support and Maintain  business and retention rates
  • Update Digital Hub CRM system with all customer activity, maintaining with consistency using predefined call parameters.
  • Understand and remain updated on the pharmaceutical/NHS environment
  • Achieve targets as set by the client/company
  • To be fully conversant with current strategies for individual client project
  • Utilise all relevant promotional literature as part of the support process with clients
  • Provide the Business Manager with accurate and timely weekly/monthly activity data
  • Liaise with all relevant personnel within Ashfield Healthcare Limited and the client company
  • Adhere to all Ashfield Healthcare minimum standards and SOP’s
  • Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines
  • To demonstrate a high degree of knowledge within your specialist therapy area and employ a range of promotional tactics to successfully develop prescribing among the customers you work with
  • To contribute positively to the sales team and broader account team you work within, to build strong business plans and deliver effectively against them


Essential Skills

·         Degree level education (or equivalent)

·         Proven success working within an Account Management/Customer Success position

·         Ability to plan strategically and logically

  • Strong communication skills
  • Ability to demonstrate active listening using verbal cues/key understanding of hesitations, fillers and silences
  • To build rapport quickly and then capitalise upon the forming relationship is an essential requirement for this role, coupled with the desire to deliver on behalf of Ashfield and the Client
  • Able to differentiate between different customer levels
  • Digitally competent and empowered
  • Ability to navigate quickly and effectively around technology and content
  • Good understanding of Microsoft Excel
  • Ability to break down barriers with use of technology, embracing upgrades
  • Demonstrated ability to:
    • be self-motivated and sustain high energy throughout the day and everyday
    • Ability to overcome frequent objections and rejection
    • plan and organise time effectively
    • achieve sales success
    • Takes pride in accountability
    • Demonstrates mental agility and emotional intelligence
  • Evidence of being able to work in a flexible way to manage shifting priorities


Background

Ashfield is a fast-paced place to work where you will be highly valued. We’ll give you all the support, training and encouragement you need to deliver first-class results for our clients. With an international reach and great support, the opportunities here are wide and diverse. It’s our people that have made us successful, and we are committed to our values.

Quality, Partnership, Ingenuity, Expertise and Energy.

Please note if you have not heard from a member of the recruitment department within 7 days your application has been unsuccessful at this stage.

Thank you for your interest in Ashfield.