Basic Information

Job ID 16303


Company: Ashfield Engage

Reports To: Ashfield Project Manager

Direct Reports: NA

Ashfield is currently working with a pioneering research driven healthcare organisation that is

building on decades of research into ex vivo gene therapy technology, to develop potential

lifechanging cures for people affected by rare, often-fatal genetic diseases around the world.

 They are proud that their scientists have played a central role in the evolution of this

technology from a bold vision to a potentially life transforming reality.  As Digital Engagement 

Representative you will play a vital role, raising healthcare professional awareness in this

evolving space and identifying opportunities for this innovative technology to make a real

difference to patients and their families across the UK.

The ideal candidate will have a strong background in customer service and the ability to build rapport quickly. This remote-based role will involve working independently with great self-motivation and you must be passionate about wanting to make a real difference to patients’ lives.

Key Responsibilities: 

The key objective of the role is to help healthcare professionals identify MLD patients who will benefit from treatment

Establish, maintain and develop strong relationships with target customers 

Deliver educational material, disease and product information and patient-focused messages

Being a brand advocate:

o Introduce the client to customers with professionalism and high credibility

o Hold discussions with customers on the disease of MLD and its impact on patients, their families, the healthcare system and wiser society

o Gain permission to provide further information by email

o In appropriate circumstances, create an appointment for the customer to interact with an brand employee for further information

Deliver exceptional customer service at all times

Understand and remain updated on the NHS environment

Provide relevant, thoughtful input to other colleagues 

Prioritize time and effort to ensure optimal coverage of appropriate health care professionals 

Update company CRM system with details of all activities

Successfully complete all training

Work closely with the client to provide regular insight and feedback

Essential Skills:

Bachelor’s degree preferred or equivalent work-related experience

2 years of work experience with the general public, customer service experience, all with a proven track record

Ideally experience within a healthcare environment and/or an understanding of secondary care staff structures

Excellent customer service skills

Excellent communication skills and ability to build rapport

Strong interpersonal and team-work skills

Persistence and disciplined self-management

Ability/willingness to travel by driving an assigned territory in its entirety 

Detail oriented and able to problem solve

Computer proficiency

Flexibility, agility and the ability to demonstrate how you bring value to the team


Ashfield is a fast-paced place to work where you will be highly valued. We will give you all the support, training and encouragement you need to deliver first-class results for our clients. With an international reach and great support, the opportunities here are wide and diverse.

It is our people that have made us successful and we are committed to our values.

Quality, Partnership, Ingenuity, Expertise and Energy.

Successful candidates will benefit from a laptop, pension, healthcare and an excellent reward and recognition package. Please note that the ability to drive is a requirement of this role.

Please note if you have not heard from a member of the recruitment department within 7 days your application has been unsuccessful at this stage.

Thank you for your interest in Ashfield.

Ashfield Engage UK is an equal opportunity employer. Employment at Ashfield Engage will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, nationality, ethnic or national origin, disability, age, pregnancy